1. WHO WE ARE
AGRO Export Hub (“we”, “us”, “our”) is an India-based peanut and groundnut export company operating from Bhojla Galla Mandi, Jhansi, Uttar Pradesh, India. We specialise in the export of Raw Java Peanuts and Bold Peanuts to international buyers across Southeast Asia, the Middle East, and beyond.
This Privacy Policy applies to all personal information collected through our website at www.agroexportshub.com, as well as through direct email, phone, and business inquiries submitted to our export desk.
Company Name: AGRO Export Hub Address: Bhojla Galla Mandi, Jhansi, Uttar Pradesh, India Email: contact@agroexportshub.com Phone: +91 63866 31828
2. INFORMATION WE COLLECT
We collect information only when it is necessary to respond to your inquiry or provide export services.
Information you provide directly:
- Contact details — full name or company name, email address, and phone number submitted via our quote request form or direct email.
- Business details — product interest (Raw Java Peanuts or Bold Peanuts), order specifications, quantity requirements, and any message or notes included with your inquiry.
- Communication records — emails, WhatsApp messages, or phone call notes from interactions with our export desk.
Information collected automatically:
- Usage data — pages visited, time spent on site, referring URL, and browser/device type collected via standard web analytics tools.
- Cookies and tracking — small files placed on your device to remember preferences and measure website performance (see Section 6).
- IP address — recorded automatically by web servers for security and analytics purposes.
Note: We do not collect sensitive personal data such as payment card numbers, government ID numbers, or health information through this website. All financial transactions are handled via separate, secure channels agreed upon during the export process.
3. HOW WE USE YOUR INFORMATION
We use the personal information you provide strictly for legitimate business and operational purposes. Specifically, we use your information to:
- Respond to your export inquiry, quote request, or product specification question.
- Prepare and share pricing, product samples, and shipping documentation relevant to your order.
- Process and fulfil export orders, including coordinating with logistics providers and port authorities.
- Maintain accurate records of buyer relationships for repeat order management and supply planning.
- Send relevant business communications such as order updates, shipment notifications, or quality reports.
- Improve our website and services based on usage patterns and visitor behaviour analytics.
- Comply with applicable legal obligations, including export licensing, taxation, and customs documentation requirements under Indian law.
We will not use your personal information for unsolicited marketing, sell it to third parties, or use it for any purpose unrelated to the export business relationship you have initiated with us.
4. SHARING YOUR DATA
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Logistics and freight partners — shipping agents, freight forwarders, and port handling services who require buyer and shipment details to arrange export delivery.
- Quality and inspection labs — third-party laboratories such as SGS or Eurofins when pre-shipment quality testing is requested by you or required for your import market.
- Export documentation services — customs agents or documentation processors who assist in preparing certificates of origin, phytosanitary certificates, or other export documents.
- Legal and regulatory authorities — government agencies, tax authorities, or export licensing bodies as required under Indian law (e.g. APEDA, DGFT, customs authorities).
- Technology service providers — our website hosting provider and email service, who process data solely to operate our technical infrastructure and are bound by data processing agreements.
All third parties with whom we share data are required to handle your information securely and solely for the purpose for which it was shared.
5. DATA STORAGE & SECURITY
Your personal data is stored on secure servers. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through this website (HTTPS).
- Password-protected access to business email accounts and internal systems.
- Limited internal access — only team members directly involved in export operations have access to buyer inquiry data.
- Regular review of data handling practices to ensure ongoing security.
Retention period: We retain personal data for as long as necessary for the purposes described in this policy and as required by applicable legal obligations. Business correspondence and order records are generally retained for a minimum of 7 years in accordance with Indian tax and trade documentation requirements. Inquiry records from contacts who did not proceed to an order are retained for up to 2 years.
6. COOKIES
Our website uses cookies — small text files placed on your device — to support basic site functionality and understand how visitors use the site. We use the following categories of cookies:
- Strictly necessary cookies — required for the website to function, such as session management and security. These cannot be disabled.
- Analytics cookies — used to measure traffic, page views, and visitor behaviour (e.g. via Google Analytics). These do not identify you personally.
- Functional cookies — used to remember your preferences or form inputs within a single session.
You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
We do not use advertising or retargeting cookies. We do not place cookies to track you across other websites.
7. YOUR RIGHTS
Depending on your country of residence, you may have the following rights regarding your personal data:
- Right of access — request a copy of the personal information we hold about you.
- Right to rectification — request that we correct any inaccurate or incomplete information.
- Right to erasure — request that we delete your personal data, subject to legal retention obligations.
- Right to restrict processing — request that we limit how we use your data in certain circumstances.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on our legitimate interests.
To exercise any of these rights, please contact us at contact@agroexportshub.com with the subject line “Data Privacy Request”. We will respond within 30 days. We will not discriminate against any individual for exercising their data privacy rights.
8. INTERNATIONAL DATA TRANSFERS
As an international export company, we interact with buyers and partners in multiple countries including the Philippines, Thailand, UAE, Vietnam, Malaysia, and Singapore. When you submit an inquiry, your personal data may be processed by us in India and may be shared with logistics or documentation partners in your country of import.
Where data is transferred across borders, we take appropriate measures to ensure the transfer is lawful and your data is protected to an equivalent standard, including sharing data only with parties bound by contractual confidentiality obligations.
By using this website and submitting an inquiry, you acknowledge that your information may be transferred to and processed in India.
9. THIRD-PARTY LINKS
Our website may contain links to external websites such as certification body websites (APEDA, FSSAI), logistics providers, or trade references. These third-party websites are not operated by us and are governed by their own privacy policies.
We have no control over the content or practices of third-party sites and accept no responsibility or liability for their privacy policies or data handling. We encourage you to review the privacy policy of any external website you visit through a link on our site.
10. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations. When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after any changes constitutes your acceptance of the updated policy. For significant changes that affect how we use your data, we will make reasonable efforts to notify active business contacts directly by email.
11. CONTACT US
If you have any questions, concerns, or requests related to this Privacy Policy or the personal data we hold, please contact our export desk:
Email: contact@agroexportshub.com Phone: +91 63866 31828 Address: Bhojla Galla Mandi, Jhansi, Uttar Pradesh, India
Please include “Privacy Policy” or “Data Request” in your subject line so we can route your message appropriately.